FAQ - Product Availability & Questions

Do you offer discount codes?

Yes, we offer discount codes regularly! Make sure to subscribe to our newsletter and follow us on Instagram and Facebook so you don’t miss out on any discount codes.

The product I want is sold out, when will it restock?

Seeing "sold out"? It just means we're temporarily out of stock. We're actively working on restocking and will have more available soon! Meanwhile, we'd love to hear from you—reach out to us at katie@gracefilledministries.com

FAQ - Shipping, Returns & Exchanges

When will my order ship?

Our warehouse team is working hard to get your orders out quickly! Most orders are shipped within 1-3 business days, unless stated otherwise.

During peak seasons—such as product launches, Black Friday/Cyber Monday, Christmas, and other major sale events—order processing may take up to 7 business days due to higher order volumes.

You can easily check your order status anytime by clicking the “View My Order” button in your Order Confirmation email.

Thank you for your understanding and patience! We truly appreciate your support and are excited to serve you.

Can I change my order?

Once you place your order we are not able to make changes.

For support regarding your order (refund or exchange) please email us at katie@gracefilledministries.com

My order says "Delivered" but it has not arrived.

If your package is marked as “delivered” but hasn’t reached you yet, don’t worry! Please follow these steps to resolve the issue:

  1. Wait 24 Hours
    Sometimes carriers, like USPS, mark packages as “delivered” before they actually arrive. Please wait a full 24 hours before taking further action.
  2. Check for a Parcel Locker or Post Office Hold
    Your package might be in a parcel locker or held at your local post office. Double-check the tracking details in your confirmation email for more information.
  3. Ask Your Neighbors
    Sometimes packages are delivered to a nearby address by mistake. It’s always worth checking with neighbors or anyone nearby who might have received it.
  4. Contact Your Local Post Office
    Share your tracking number with USPS and inquire about your package. Visiting your post office in person often yields the quickest results.

If you’ve completed these steps and still can’t locate your package, we’re here to help! Please email us at katie@gracefilledministires.com, and we’ll gladly assist you, including sending a replacement if necessary.

Thank you for your patience and understanding—we’re committed to ensuring you receive your order!

Can I return or exchange my product?

Your satisfaction is paramount to us and we are happy to help you with exchanges and returns. You can click the "ACCOUNT" button in the top right corner of our website and log into your account and click to request a refund.

If you need help please email us at katie@gracefilledministries.com, and we will be happy to help you start the process.